Shipping Policy

The Sugarplum Palace LLC

Thank you for shopping with The Sugarplum Palace! We take great care in preparing and packaging each order of The Designer Doorway.

Preorders & Processing Times

The Designer Doorway is currently available for preorder.

Orders placed during our initial launch are expected to ship by November 13, 2026.

Full payment is collected at checkout.

Please note that the expected shipping date refers to when your order will leave our facility, not when it will arrive at your address.

If your order is delayed, we will contact you with an updated shipping estimate and applicable cancellation or refund options.

Shipping Rates

We are pleased to offer FREE standard shipping within the contiguous United States on all orders of The Designer Doorway.

At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.

Estimated Delivery Times

Once your order ships, standard shipping generally takes approximately 5–8 business days, depending on your location and the shipping carrier.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information so you can follow your package's progress.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

If you need to update your shipping address before your order ships, please email thesugarplumpalace@gmail.com as soon as possible with your name, order number, and updated shipping address.

Damaged or Missing Packages

If your package arrives damaged, please contact us promptly with your order number and photographs of the packaging and affected items, if available.

If your package appears lost or has not arrived within the expected delivery timeframe, please contact us so we can help investigate with the shipping carrier.

We will address damaged, lost, or missing shipments in accordance with applicable law.

Questions?

For questions about shipping or your order, please email thesugarplumpalace@gmail.com. We're happy to assist you!